The Art of Negotiation

Whether it's buying a house, disputing your cell phone bill, scoring more frequent flier miles, haggling in China, or paying off your credit card, the basic principles of negotiation are the same. Just remember that even the most skilled and experienced negotiators will feel discomfort when negotiating. The only difference is a skilled negotiator has learned to recognize, and suppress the outward signs of these feelings.

Sama ada membeli rumah, membantah rang undang-undang telefon bimbit anda, menjaringkan lebih banyak kerap terbang, tawar-menawar di China, atau membayar kad kredit anda, prinsip asas perundingan adalah sama. Ingatlah bahawa walaupun perunding yang paling mahir dan berpengalaman akan merasa tidak selesa apabila berunding. Satu-satunya perbezaan adalah seorang perunding yang mahir telah belajar mengenali, dan menekan tanda-tanda luar perasaan ini.